- Explore the patient experience in the context of healthcare wayfinding practices
- Dive into the metrics (and the money) surrounding poor patient experience as a result of poor wayfinding experiences at hospitals (and how to fix them)
- Learn about the limitations of traditional wayfinding approaches while gaining an understanding of different paths to a next-gen patient wayfinding experience
Some hospital patients don’t want or aren’t able to download a mobile app, so we built our patent-pending SMS Chatbot for them.
Users get location information, interactive maps, and step-by-step directions between two points, all without needing a mobile app.
SMS Chatbot in action. The chatbot can give users a map image or a link to an interactive map.
24/7 Wayfinding Hotline
Some people just prefer voice calls. We created the first-ever indoor wayfinding hotline just for them.
Using Cartogram’s location ID system, CartoCode™ posted throughout the building on signage, users easily identify their location.
A real person at a US call center located in Washington answers the phone, and stays on the line until they’ve reached their destination.